You pay (1) a service plan upfront to start. After we place your order, we invoice (2) the exact item cost + (3) domestic shipping at cost via a Shopify Draft Order invoice.

Because Korea-only stores can change prices, domestic shipping fees, or availability. This keeps it fair: you pay the exact amount shown on the receipt (at cost).

Often yes, but you must confirm the property can receive and hold packages. Some properties refuse deliveries or require special procedures. If delivery is refused/returned, extra handling may be needed (additional costs may apply).

Not always. Many hotels accept packages under the reservation name. If your hotel requires a room number, you can add it later (once you know it).

Standard: submit by D-4 (4 days before your intended receipt date). Rush: submit by D-2 (limited). D-1 requests are not accepted to protect success rate.

We may decline the link. KSD is built around on-time receipt during your stay, so we avoid high-risk orders (pre-orders, “TBD shipping date,” slow handling, or unreliable tracking).

Sometimes. It depends on the store and whether local verification is required. If it’s feasible, you can choose it in the Request Form.

We can try, but some stores are declined due to verification barriers, restricted shipping methods, or unreliable ETA. Submit the link first — we’ll confirm feasibility before you pay.

Early arrival is often okay if the hotel/host holds packages, but storage policies differ. Please confirm your property can hold deliveries before check-in.

Delays can happen due to weekends/holidays, seller handling time, or carrier issues. If delivery can’t be completed during your stay, we’ll discuss handling options (additional costs may apply). See Terms for details.

Service plans are non-refundable once work starts (feasibility check completed, seller contact attempted, or purchase initiated). If you cancel before work starts, a refund may be possible at our discretion.

We respond via Email or WhatsApp (your choice). Requests are prioritized based on your stay dates and deadlines. Please submit requests through the form so we have the details we need.

We keep logs and proofs when available (tracking screenshots, delivery confirmation, pickup completion screens). For hotel deliveries, final pickup is typically at the front desk under your reservation name.

Yes — choose a plan that matches your request size. Light is for 1 store / 1 link, while Standard supports multiple links (1–5).