1) Service Scope

Korea Stay Delivery provides purchase assistance and delivery coordination for items to be received during your stay in Korea. Default delivery is to your hotel/accommodation. Convenience store pickup or smart locker delivery is only offered when feasible.

This plan is not an international forwarding / proxy shipping service.

2) Fees & Payment

You pay a service plan fee upfront (Light / Standard / Rush) to begin operational work.

After we place your order, we invoice the exact item cost + domestic shipping (at cost) via a Shopify Draft Order invoice.

3) Cutoff Rules (Success-first)

• Standard: submit requests by D-4 (4 days before your intended receipt date).
• Rush: submit requests by D-2 (limited availability).
• D-1 requests are not accepted.

We may decline links with uncertain delivery estimates, high delay risk, seller restrictions, or verification barriers that prevent reliable delivery.

4) Hotel / Accommodation Acceptance

You must confirm in advance that your hotel/host can receive & hold packages. Your reservation name and recipient name should match as closely as possible.

If a property refuses delivery, returns a package, or requires special procedures, you are responsible for the consequences and any additional costs needed to resolve the situation.

5) Refund Policy (Service Plan)

Service plans cover operational work and are non-refundable once work has started (for example: feasibility check completed, seller contact attempted, or purchase initiated).

If you cancel before work starts, a refund may be provided at our discretion.

6) Delays, No-show, and Unreceived Packages

Delivery delays can occur due to weekends/holidays, seller handling time, or carrier issues.

If you fail to receive/pick up a package (no-show or missed pickup), available options may include re-delivery, disposal, or other handling. Any additional costs are your responsibility.

7) Proof & Disputes

We keep operational logs and proofs when available (tracking status screenshots, delivery confirmations, pickup completion screens). These records may be used for dispute handling and chargeback defense.

8) Communication

We communicate via the contact method you provide (Email/WhatsApp). Response times may vary, but requests are prioritized based on check-in/out deadlines.