Privacy Policy

KOREA STAY DELIVERY


This Privacy Policy explains how Korea Stay Delivery (“KSD”, “we”, “us”) collects, uses, and shares your information when you use our website and services. If you do not agree with this policy, please do not use our services.

We collect only what we need to fulfill your request We don’t sell personal data Contact us if you want access or deletion

1) Information we collect

A. Information you provide
When you submit a request or purchase a plan, you may provide:
  • Name and email address
  • Stay dates (check-in / check-out)
  • Delivery method (hotel delivery, pickup, etc.)
  • Accommodation details (property name and address; room number if required)
  • Product URLs and order details you submit
  • Messages you send us (email/WhatsApp) related to your request
B. Transaction and service data
We may collect information related to billing and service fulfillment, such as:
  • Plan selection and invoice records (e.g., Shopify Draft Order invoices)
  • Payment status (we do not store full payment card numbers)
  • Receipts for item cost and domestic shipping (at cost)
  • Delivery and tracking information
C. Device and website usage data
Like most websites, we may automatically receive technical data such as your IP address, browser type, device identifiers, and pages visited. This helps us secure the site and improve the service.

2) How we use your information

To review feasibility, coordinate timelines, and fulfill your delivery or pickup request.
To create invoices, process payments, and provide customer support.
To contact you about your request (e.g., confirmations, missing details, delivery updates).
To prevent fraud, improve security, and comply with legal obligations.
To improve site performance and service quality (analytics and troubleshooting).

3) How we share your information

We share information only as needed to provide the service. We do not sell personal data.

Service providers
We may share limited information with providers that help operate our service (e.g., ecommerce platform, payment processing, email delivery, analytics). These providers are authorized to use your data only to perform services for us.
Sellers and carriers in Korea
To purchase and ship items domestically, we may share recipient details such as name, phone (if required by the carrier), and delivery address with the seller and shipping carrier.
Accommodation / pickup points
If your delivery method requires it, we may provide the information necessary for package labeling and delivery acceptance (e.g., reservation name, property address, and room number if required).
Legal and safety
We may disclose information if required by law, court order, or to protect rights, safety, and the integrity of our services.

4) Cookies & analytics

We may use cookies or similar technologies to keep the site functional, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5) Data retention

We keep personal information only as long as needed to provide the service, maintain records, resolve disputes, enforce policies, and comply with legal or accounting requirements.

6) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

7) Your choices & rights

You may request access, correction, or deletion of your personal information.
You may opt out of non-essential marketing emails (if any) using the unsubscribe link.
To make a request, contact us using the method listed below.
Note
Some information may be retained for legal, security, or accounting reasons even if you request deletion.

8) International users

If you access our service from outside Korea, your information may be processed in Korea or other locations where our service providers operate. By using the service, you understand your data may be transferred and processed across borders.

9) Children’s privacy

Our services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Last updated: 2026-02-11

Contact

For privacy-related requests, please contact us at:
Email: [your support email]
WhatsApp: [your WhatsApp number]

Submit Request Form Read Terms FAQ

Tip: For fastest processing, include your order/request number (if available) when contacting support.